Our Privacy Policy

Your Consent.

By accessing the Site, you expressly consent to ODC of SoCal collection, use, disclosure, and storage of your personal information and other information received by us as a result of such use in accordance with this Privacy Policy, the Terms of Use, your consent, and as permitted or required by applicable law. If you do not agree to the foregoing, you should immediately stop using or accessing the Site. In the event you change your mind at a later date, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, or modify your contact information. Please send us a request with sufficient detail that allows us to properly understand, evaluate, and respond to the email listed above and indicate on the subject line, “Privacy Compliance.” Please also note that the Site may be hosted in countries other than yours, including the United States. By accessing the Site, you expressly consent to the transfer of your information outside of your home country, which may provide for different data protection rules than in your country.

The ODC of SoCal’s Collection of Information.

ODC of SoCal Site does not record your name, mailing address, email address, phone number, or similar information unless you provide it to us. Examples of how you may provide this type of information to the ODC of SoCal is when you respond to a survey, fill out a form, request information, or contact us by email or phone. When you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” We use the Order Information to fulfill any orders placed through the Site, including processing your payment information, arranging for shipping, communicating with you, and screening orders for potential risk or fraud.

Automated Interactions.

When you visit the Site, ODC of SoCal may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. A cookie is a small piece of information sent by a web server to store on a web browser, so it can later be read back from that browser. Additionally, as you browse the Site, we may use web beacons and log files to track actions occurring on the site and to collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and other information about how you interact with the Site. These technologies are used to help us better understand our visitors, save visitor preferences, and to help us develop new tools and features for the Site. We refer to this automatically-collected information as “Device Information.” ODC of SoCal may use the Device Information to help us screen for potential risk and fraud, and more generally, to improve and optimize the Site. You may also encounter cookies on our websites, applications, and services that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies. To understand how third-parties use cookies, please review their privacy and cookie policies.

How We Use Your Personal Information.

When we use the phrase “Personal Information” in this Policy, we are talking both about Device Information and Order Information. ODC of SoCal uses your Personal Information to fulfill your requests, administer programs, provide services for other business purposes as detailed in this Policy. We may collect and store this information for each individual, on an aggregated basis, and/or a combination thereof.

Location Based Services.

If you access the Site through a mobile device or desktop device and you have enabled location-based services, specific location information may be collected. Your mobile device and desktop web browser may allow you to disable location-based services. We recommend you review the “help” or user manual for instructions.

Information You May Provide to Third Parties.

Third-party vendors such as Google may use first-party cookies such as the “Google Analytics” cookies and third-party cookies such as the “DoubleClick” cookie, or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our Site. Google will drop a cookie with a randomly-generated ClientID in your browser that is anonymized, and we may send Google your IP Address. We may also use Google features such as the “Google Display Network Impression Reporting” and “Demographics and Interests Reporting” on our Site. Analytics such as age, gender, language you speak, the region you are from, the frequency you visit our Site, whether you are a new or returning user, and type of browser you are using may be shared. You can read more about how Google uses your Personal Information by visiting www.google.com/intl/en/policies/privacy/. You can also learn more about the Google Analytics opt-out add-on by visiting www.tools.google.com/dlpage/gaoptout.

Information ODC of SoCal May Provide to Third Parties.

ODC of SoCal does not sell or rent your Personal Information to unaffiliated outside parties except as described in this Policy. ODC of SoCal may share your Personal Information with our website hosting partners and other parties who assist us in operating the Site, conducting our business, customer service, credit card processing services, fulfilling an order for products or service, e-mail delivery, auditing, and other similar services. For example, ODC of SoCal may provide your address to the shipping carrier where you have requested shipment for a purchase. Your information may also be shared with current or future ODC of SoCal affiliated entities, and we may release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ODC of SoCal’s or a third parties rights, property, or safety. However, non-personally identifiable visitor information may be shared with other parties for other purposes.

E-Commerce Store.

Our online store utilizes Shopify as our third-party eCommerce and payment partner, which allows us to sell our products and services to you. The information you provide is stored in their database on a secure server behind a firewall. If you choose a direct payment through our store to complete your purchase, then our partners may store your credit card data. When you visit our Shopify store, the collection, use, and disclosure of your information will be governed by Shopify’s terms in addition to the terms and conditions outlined in this Policy. You can read more about how Shopify uses your Personal Information by visiting www.shopify.com/legal/privacy and about their Terms of Service at https://www.shopify.com/legal/terms.

Social Media.

ODC of SoCal may use your information to interact with you on third party social networks such as Facebook, or for the purpose of giveaways or providing you information, promotions, and offers. Provided we have obtained your prior consent; we may post your testimonials on the Site and social networks. If you wish to update or delete your testimonial, please contact us at ODCSoCal@overheaddoor.com and be sure to include your name, testimonial location, and contact information. ODC of SoCal reserves the right to remove any posts or comments that are inappropriate, which includes, but is not limited to, inappropriate comments, factually incorrect information, or anything political. Be aware that anyone who accesses these areas may read, collect, and use the information you provide. For example, you may share information through features such as the Facebook “Like” button, the “Share” button, or interactive mini-programs that run on our website (“widgets”). The social features may be hosted by a third party or hosted directly on the Site. Your interactions with these features are governed by the privacy policy of the company providing the functionality.

Marketing.

ODC of SoCal may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. If we send you email advertisements, we will avoid the use of false or misleading subjects or email addresses, identify the message as an advertisement, including the physical address of our headquarters, and monitor third-party email marketing services, if applicable. You may elect to stop receiving marketing or promotional e-mails and other marketing communications at any time. To do so, please let us know by using the opt-out response device that can be found at the bottom of each such email or contact us at the address listed above. While you can elect not to receive promotional messages, we reserve the right to send you informational emails about your account or administrative notices regarding the Site as permitted under the CAN-SPAM Act.

Security.

ODC of SoCal has implemented reasonable security measures to protect the confidentiality of Personal Information under our control and appropriately limits access to it. While ODC of SoCal strives to protect your Personal Information, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose Personal Information. ODC of SoCal urges you to take every precaution to protect your Personal Information when you are on the Internet. Laws and regulations guide how we give you a notification when certain types of sensitive information are involved in a security breach. We will provide you with notice by following these laws and regulations. If you become aware of a security issue, please contact the Overhead Door Company of Southern California at the email address listed above.

Data Retention.

We may retain the information we collect for as long as needed to provide the products or services, for the purposes outlined in this Policy or the purpose described in the policy that was in effect at the time the data was collected, as necessary to comply with our legal obligations resolve disputes and enforce our agreements, or to the extent permitted by law.

Do Not Track.

Various browsers, including Internet Explorer, Firefox, and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to the website a user is visiting about that user’s browser preferences. As of the date, this Policy was issued, ODC of SoCal’s Site is not equipped to honor DNT’s.

Links to Other Websites.

ODC of SoCal’s Site may have links to third-party websites, many of which have their own privacy policies. You acknowledge that accessing any third-party websites that are linked to this Site is at your own risk and that the collection and that such third-party’s selection and use of your data are governed by the privacy policy of that third-party website. You should review the privacy policy of any such website you choose to visit.

Protecting Children’s Privacy.

This Site is intended for adults, and we do not knowingly collect Personal Information from children under 13 years of age. If you believe your child has submitted Personal Information to this Site, please contact us immediately.

European Residents.

If you are a European resident, please note that your information will be transferred outside of Europe, including Canada and the United States to fulfill contracts we may have with you, or otherwise to pursue our legitimate business interests as specified in this Policy.
California Consumer Privacy Act Rights (“CCPA”). California consumers have the right to request that ODC of SoCal disclose information about our collection and use of your PI over the preceding 12 months. Once we have verified your request, we will disclose what PI we have collected about you and if we have sold your PI to a third party. In the event we have sold your PI as defined by the CCPA, you may also ask to know the categories of your PI we have sold and to whom we have sold it. California consumers also have a right to request that ODC of SoCal delete certain PI that we retain unless we need to retain the PI in order to do any of the following: provide goods or services to the consumer; detect or resolve issues security or functionality-related issues; comply with the law; conduct research in the public interest; safeguard the right to free speech or carry out any actions for internal purposes that the consumer might reasonably expect. For data portability requests, we will select a readily useable format, and in accordance with the CCPA, we will not discriminate against any consumer who chooses to exercise their rights.

California Resident Access Request

To exercise the access, data portability, and deletion rights described below, California residents may submit a valid consumer request to ODC of SoCal brand by either calling 833-314-0167; emailing privacy@overheaddoor.com. Your request must: (1) indicate on the subject line, “Privacy Compliance”; (2) provide sufficient information that allows us to reasonably verify you are the person about whom we collected PI or an authorized representative; and (3) describe your request with sufficient detail that allows us to understand correctly, evaluate, and respond to it. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent additionally can verify their identity with us. We endeavor to respond to a valid request within 45 days of its receipt.

Policy Updates.

ODC of SoCal may periodically change this Policy to keep pace with new industry practices and regulatory requirements, among other reasons. Any non-material changes will take effect immediately upon posting, and we will indicate the last modified date at the top of this document. There may, however, be cases where changes to the policy may be more significant. In such cases, we will provide you with prominent notice of such changes before they take effect or will directly send you a notification. Your continued use of our products and services after the effective date of the Policy means that you accept the revised Policy. If you do not agree to the revised Policy, please refrain from using our products or services and contact us using one of the methods listed at the top of this document to close any account you may have created.

Terms and Conditions.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Site.